Check the package immediately upon arrival for any signs of damage. Once you sign for your package, you agree that the item you receive is in good condition. If you fail to carry out an inspection before signing for delivery, you will, for all practical purposes, waive your right to make a claim for damage, even if damage is later discovered (known as concealed damage).

Report any shipping damage or faults by email within 72 hours of receiving the item. HT-Wholesale reserves the right to reject courier claims made after this time period.

Please note that we do not offer refunds or exchanges if you change your mind or make the wrong choice. Please ensure you select products carefully and ensure they meet your requirements before purchasing. If a product becomes faulty HT-Wholesale will replace it where possible and will only issue a refund if replacement is not possible.

Returned products must be in their original condition, with all tags attached and in their original packaging. Any items that have been used, worn or altered will not be accepted for return.

Shipping Cost Calculation Shipping charges will be automatically calculated and displayed based on your order at checkout. You can view a detailed breakdown of shipping costs on the checkout page，or calculate it on the product page

Check Once your order has been shipped, you will receive an email notification with a tracking number that you can use to check the status of your order. Please allow 48 hours for tracking information to update. If you have any questions about your order status, feel free to reach out to us.Or click the link to inquire：https://htwholesale.co.nz/apps/track123

If you have any questions or need further assistance, please contact our customer service team. You can send an email toinfo@htwholesale.co.nzor call our customer service+64 2102645716, and we will wholeheartedly assist you.

The payment methods we support are:Visa,Mastercard,American Express,UnionPay,Shop Pay,Apple Pay,Google Pay,paypal.

If you have any questions or need further assistance, please contact our customer service team. You can send an email toinfo@htwholesale.co.nzor call our customer service+64 2102645716, and we will wholeheartedly assist you.